Delivery and returns

Information
Order & Return Policy – Jordan Duck

At Jordan Duck, we want your shopping experience to be simple, transparent, and worry-free. Our team ensures that every pair of footwear reaches you in perfect condition. Please read our Order & Return Policy carefully before placing your order.

Order Policy
  1. Order Placement & Cancellation
    Once your order is successfully placed, you will receive a confirmation message via WhatsApp, SMS, or email.
  • Orders can be cancelled within 24 hours of placement.
  • If your article has not yet been shipped, cancellation may be accepted up to 48 hours after order placement.
  • Once the parcel is dispatched, it cannot be cancelled.
  1. Payment Options
    We offer secure and convenient payment methods across Pakistan:
  • Cash on Delivery (COD) – You may open the parcel only after payment.
  • Online Bank Transfer
  • Visa / MasterCard / Debit & Credit Cards

All online payments are processed through secure and verified payment gateways.

  1. Delivery Timeline
    Standard delivery time is 3–7 working days (excluding weekends and public holidays).
    Delivery may be delayed due to unforeseen weather or courier issues, but our team will keep you updated in such cases.
Return & Exchange Policy
  1. Eligibility for Return / Exchange
    You can request a return or exchange within 7 days from the day of delivery, under the following conditions:
  • You received a damaged or wrong product.
  • The product is in unused and original condition with all tags and packaging intact.

Please note:

  • If the parcel has been opened after delivery, it will not be eligible for return or exchange.
  • “Change of mind” returns are not accepted.
  • Minor differences in color due to screen or lighting variations are not considered a defect.
  1. Non-Returnable Items
  • Customized or Clearance Sale products are non-refundable and non-exchangeable.
  1. Return Process
    To initiate a return or exchange:
  1. Contact our customer support team within 7 days of delivery.
  2. Ship the product back to our warehouse via any courier service at your own expense.
  3. Once we receive and inspect the product, if it meets our return conditions, your refund will be processed within 7–15 working days (excluding weekends and courier delays).

Refunds are made directly to your bank account, after deducting the delivery charges.

  1. Defective Product Replacement
    If an item arrives damaged or defective, please share a video proof with our support team.
    After verification, you’ll be asked to return the article via courier, and we’ll send a replacement once it’s received and checked.

⚠️ Important Notes

  • Returned items must be in their original box, tags, and packaging.
  • Shoes showing any signs of wear, dirt, or damage caused after delivery will not be accepted.
  • We reserve the right to reject any claim that doesn’t meet the policy criteria.

📞 Need Help?

For any query related to your order, exchange, or refund, feel free to reach out:
📩 Email: info@jordanduck.com
📱 WhatsApp: +92-315-1265288

Our team is always ready to assist you and ensure a smooth shopping experience.